Welcome to DRS Help Desk (read instructions below)
Your one-stop resource center for Microsoft Dynamics RMS (Retail Management System), DRS Add-ins, and QuickSell 2000. DRS offers support by online chat, remote logon connection, email (submit a ticket), and our 24/7 self-service knowledgebase (KB).
Step 1: Register to gain access to our technical knowledgebase with tips, FAQs, how-to articles, downloads, and more.
Step 2: Subscribe to our news feed (GetNews) to ensure you stay current on latest releases, updates, and announcements.
Step 3: Login to search our self-service knowledgebase to quickly locate the answers and downloads you need.
Step 4: Can’t find what you are looking for? Click Live Chat icon on right or Submit a Ticket in top menu.
Not a DRS client? Try us! Initial consultation is free. To enroll, register above then complete and return a Support Authorization Form. Once enrolled you’ll receive a confirmation email along with instructions on using DRS Help Desk.
Live Chat Support is available 9am-6pm on weekdays (excluding holidays), your local calling time (USA/Canada only). RMS software maintenance plan subscribers are eligible for second tier and after-hours emergency support from Microsoft Dynamics (login to CustomerSource and select Support). For DRS emergency support, click here.
Live Chat processing is based upon your local time zone. Our system tracks IP address and company name to determine time zone eligibility. Requests placed before or after hours are not processed unless you submit a ticket (email support). Email response is same day to 48 hours depending on your SLA (service level agreement).
Rapid-Response - Normal response time for chat support is less than 2 minutes. If the queue is full during normal hours, please try again later or submit a ticket for email support. Email response is same day for monthly support plan subscribers during regular weekday hours. Otherwise please allow 24-48 hours for ticket replies.
Cut-off times - Please note we do not offer system upgrades or trial installs after 4pm weekdays. Also, please don't contact us Friday afternoon to install a new system that's been sitting in a box all week. ;-)
Need to register for support services?
Registration is free and your initial consultation is no charge. Try us!
To complete your enrollment, download, fill out, and return our Support Authorization Form.
You must return an agreement with credit card authorization to activate your account. Once enrolled you’ll receive a confirmation email along with instructions on using DRS Help Desk.