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Knowledgebase : Public KB
Our public knowledge base (KB) includes a FEW SAMPLE ARTICLES from our main technical knowledge base. Our technical knowledgebase includes HUNDREDS OF...
Microsoft does not automatically upgrade a PC to Windows 10, but it may appear that way if you are not careful. The upgrade nag prompts have changed t...
Thanks for visiting DRS Help Desk. Please take a few minutes to explore all the features. Here you can learn helpful tips and suggestions for using y...
Your initial registration must be approved by our sales office before you gain access to qualifying content. Once approved, MAKE SURE YOU LOGIN TO ...
* Install the 30 day trial and connect to your RMS database (not Tailspin Toys). * Select About, Register in top menu, then click the envelope ico...
There have been a few compatibility issues reported to date and MS Dynamics will not offiically support RMS on Windows 8 unless CU5 (latest service pa...
Digital Retail Solutions Add-ins include the following components. To view version currently installed on your PC, run the application and select Abo...
When purchasing a new PC to run Microsoft RMS, DRS recommends purchasing on with the following specifications: Processor:Dual Core Processor Memor...
RMS 2.0 SP4 (2.0.0155) or higher is required for Windows 7. Only Windows 7 Professional or Ultimate is supported (not Home Premium). 64-bit is not r...
No, the drivers for QS2000 are not plug-and-play compatible, plus QS2000 is not PCI compliant if you'd like to use integrated card processing. You'll ...
EMV QUESTIONS? See this news post: http://help.digitalretailer.com/News/NewsItem/View/53/emv-applepay-chip--pin----now-or-later [http://help.digitalre...
IMPORTANT: We do NOT recommend upgrading to Feature Pack 2 without Hot Fix #35 due to reported issues with performance, XP, and multi-store operations...
We are pleased to offer unlimited weekday support on an annual plan, as well as Pay Per Incident (PPI) support. Please note that 24/7 after-hours supp...
The POS program is designed to be mouseless and 99% of all operations can be carried out using the keyboard only. This provides for FAST operation....
No version of QuickSell 2000 (discontinued) is PCI compliant. The last update to the program was in 2001. For PCI compliance, you will need to upgrade...
1. Visit this site (direct link: www.DRShelp.com). 2. Views News-Blog for latest update information, login to search the Knowledge Base (KB) or to...
https://mbs.microsoft.com/customersource To access the RMS eCourse: 1. Log in to CustomerSource with your .NET Passport* 2. From the left navig...
DRS Help Desk: www.drshelp.com [1] (or select Support, Help from our website at www.digitalretailer.com [2]) Microsoft Dynamics RMS Support: 888...
IMPORTANT: You only need to request ONE key for ONE application on ONE PC even if you are renewing a license for a bundled suite such as RMS Toolkit o...
All DRS add-ins version 3.1.x have a sunset date of December 31, 2016. See this news post for update instructions:  http://help.digitalretailer.com/...
Here are the steps to a pain free experience. 1) Print out and read the RMS/DRS support email you received as soon as your software license was regi...
Four ways: 1. Press F1 Help: Extensive online help is just one keystroke away, plus context-sensitive help is available anytime you see a Help butto...
To: All RMS Users with integrated card processing enabled -- The merchant deadline for PCI compliant software and hardware was July 1st, 2010. To av...
QuickSell 2000 from SMS Corp was discontinued in 1999 and replaced with QuickSell Commmerce v1.0 in 2000. This updated a number of functions in QS2000...
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Recommended versions include 2.0.0116, 2.0128, 2.0.0157-0166, and 2.0.1006. Problem releases include 2.0.0105, 2.0.0112, 2.0150, 2.0.0151, 2.0.1000, 2...